TERMS & CONDITIONS
Thank you for considering White Lane Designs and providing us the opportunity
to create something beautiful for you. By choosing to order through us, you agree
to these terms and conditions and our Privacy Policy.
PAYMENTS
We require a 50% deposit before commencing any project and the remaining 50% before printing. You will receive the final artwork for approval once the final balance has been received. All prices are in AUD.
ARTWORK CHANGES
Our prices allow for 3 artwork changes for fully custom designs and only 1 artwork change for semi-custom designs before finalisation of work. Each additional artwork change or alteration to the details of the project (including spelling errors or wording changes etc.) will incur a further $25 fee.
PROOFING
Below are a few things to note before approving any artwork for print:
a) Wording – You are responsible to ensure that all the correct information is included in your design. Please check and double check spelling, wording and details before we send your stationery to print. If you approve the artwork for print and find an error within 24 hours of approval and our printers have not started the printing process, we will correct your artwork and you will be charged a $40 fee. However, if you have approved your artwork and notice an error after printing commences or after receiving your stationery, your order can be reprinted at your own expense.
b) Orientation – Before approving your artwork, please ensure your stationery orientation is correct. Just like our left and rights, sometimes landscape and portrait can be misunderstood. This is why it is important to ensure you are checking your final proofs thoroughly. Again, if your stationery has been sent to print (meaning you have approved the final artwork), you are responsible for any reprinting/delivery costs.
c) Colours – On screen colours slightly vary from our printing stock, however we try our best to accurately depict the colours for proofing purposes. Please note that for white ink printing, your final proof will be sent as a print-ready file in full black CMYK ready to be sent straight to our printers.
TURNAROUND TIME
Turnaround times depend on whether your design is fully or semi-custom. Semi-custom designs require a 2-7 day turnaround for design approval from when you send us your wording and pay your deposit. The fully custom design process requires 1-2 weeks from when wording is supplied. This timeframe allows us to create a bespoke piece for you from the ground up and gives us time to make sure you’re 100% happy with the outcome.
Printing takes 3-5 business days depending on whether die cutting or duplexing is required, and up to 10 business days for letterpress/foiling. Shipping typically takes anywhere between 2-10 business days (within Australia). We cannot be held liable for printing products that are damaged, lost or delayed when delivered by post or courier although the utmost care will be taken to ensure the products arrive on time and undamaged.
If you need your stationery within a shorter time frame, please get in touch with us. If we are able to complete your request, we will charge a priority order fee (includes cost of express shipping). This cost will be calculated based on the size and complexity of your order.
All times mentioned operate under the assumption that customers will respond to emails in a timely manner (within 24-48 hours)
CHANGE OF MIND / REFUNDS
a) Before design – If we haven’t yet started designing your stationery, we are more than happy for you to change your mind on the design without a fee. If you choose to cancel your order on the same day it was placed, you will receive a full refund, however a $25 processing fee will be withheld.
b) After design – If you choose to cancel your order after design has begun, you will be refunded printing costs. Please understand that the design process is an involved service, and a lot of our time goes into ensuring your stationery is absolutely perfect.